Say goodbye to manual processes and embrace the convenience of our automated ticketing feature. With this module, your teams can effortlessly send, organize, and track tickets, streamlining the entire request process. Imagine the time you’ll save when system administration, office management, and HR tasks are automated.
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Employees effortlessly send tickets for their various needs, ensuring that no request goes unnoticed. Organize requests, relaxed that matters are handled promptly, while also maintaining a systematic approach to managing tasks.
Easily provide support by assigning tasks to designated handlers. This smart feature allows the system to efficiently manage the tickets. No more manual sorting or confusion. Each request is routed to the most appropriate handler, maximizing the efficiency of your support team.
Our ticketing system minimizes the chances of requests getting lost or delayed, providing a smooth and seamless support experience for your users. Witness how our streamlined process enhances overall support efficiency.
Our intuitive interface allows you to choose from a range of ticket categories, including software, hardware, and more. Then, you’ll be presented with a list of relevant ticket types. This helps you provide precise information about your request, enabling your team to address it accurately. If you got additional information to share, you have the option to include observations to provide more context about your request. It’s simple, streamlined, and hassle-free.
Experience a seamless ticketing dashboard that provides you with a comprehensive overview of all raised support tickets. The users have easy access to the ticket’s status, while those who’re in charge can effortlessly track the progress of the dedicated support team members assigned to address each ticket. Stay in control of your team’s workflow and ensure timely and efficient resolution of all support requests.
This section offers a simplified overview of the categories each ticket is a part of. This way, it’s all logically integrated in the company’s organizational system.
Group tickets and assign them to specialized people in your organization for faster resolution. For example, technical issues go to tech specialists, HR inquiries to HR. Save time with automated responses and skip manual handling for efficiency.
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